Privacy Policy – TruTrolley Delivery Boy App
Welcome to the TruTrolley Delivery Boy App (“App”), operated by www.trutrolley.com (“TruTrolley”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect personal information of individuals (“you”, “your”, or “Delivery Partner”) who use our Delivery Boy App for order delivery purposes in India.
By using this App, you agree to the terms of this Privacy Policy and consent to the processing of your information in accordance with applicable Indian laws.
We collect the following types of personal and sensitive information:
1.1 Personal Information
Full name
Phone number
Email address
Photograph
Government-issued ID (e.g., Aadhaar, PAN)
Address and PIN code
Bank account details for payouts
Emergency contact information
1.2 Device & App Usage Information
Device ID and model
Operating system
IP address
App version and crash reports
GPS location (for route tracking and delivery verification)
1.3 Background Checks
Driving license verification
Police verification and criminal record checks (if applicable)
We use your personal data to:
Register you as a Delivery Partner
Verify your identity and eligibility
Assign orders and optimize delivery routes
Track delivery status and location in real-time
Contact you for support, updates, or emergencies
Process payments and incentives
Comply with legal and regulatory obligations
Improve app functionality and delivery performance
We collect real-time GPS location data while you are logged into the app to:
Show available deliveries in your area
Enable live tracking of delivery to the customer
Ensure safety, transparency, and route optimization
Location tracking is active only during your shift and is disabled when logged out or off-duty.
We may share your information with:
Customers: Name and contact number for delivery coordination
Vendors: For order-related communication
Third-party service providers: For background checks, payment processing, technical support
Government/Legal authorities: As required by Indian law or court orders
We do not sell your personal information to any third party.
We implement appropriate technical and organizational safeguards including:
End-to-end encryption
Secure servers and limited access
OTP-based verification for login and delivery
Despite our efforts, no system is 100% secure. Please notify us immediately if you suspect any unauthorized access.
We retain your personal information:
As long as your Delivery Partner account is active
For up to 5 years after account termination (for legal, tax, and audit purposes)
You can request deletion of your data by contacting support, subject to legal compliance.
Under Indian law, you have the right to:
Access, correct, or update your personal data
Withdraw consent (may affect continued use)
File a complaint with the Grievance Officer
This App is intended for users above 18 years of age only. We do not knowingly collect data from minors.
We may update this Privacy Policy from time to time. Any changes will be notified within the App or via SMS/email. Continued use of the App after updates constitutes your acceptance of the revised policy.
In accordance with the IT Act, the name and contact of the Grievance Officer are:
Name: Mukesh jakhar
For any queries or concerns, please contact us at:
TruTrolley E-commerce Pvt. Ltd.
Email: support@trutrolley.com
Website: https://www.trutrolley.com
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